Inez Estate Management ("Inez", "we", "us", or "our") is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, mobile applications, or related services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
Who We Are
Business Name: Inez Estate Management
Address: Princess Alice Highway, Bridgetown, St. Michael, Barbados
Email: support@inez.ai
Scope of This Policy
This Privacy Policy applies to:
- Tenant and business account registration
- Long-term and short-term rental applications
- Payment records and confirmations
- Contact forms and inquiries
- Security monitoring and fraud prevention
- Website and mobile application usage
Personal Data We Collect
Registration Data
When users or tenant representatives create an account, we collect:
- First name
- Last name
- Company name
- Business type
- Company address
- Email address
- Mobile number
- Password (stored in a securely hashed format)
Rental Request Data
Long-Term Rental Applications
We collect business and representative information, including:
- Business registration documents
- Proof of signatory (name, job title, signature, and identification details included in submitted documents)
- Two references, including:
- Full name
- Contact details
- Company and position (if applicable)
- Relationship to the applicant
- Any personal information contained within uploaded documents such as:
- Authorization letters
- Identification pages
- Reference letters
Short-Term Rental Applications
For short-term rentals, we collect:
- First name
- Last name
- Address
- Mobile phone number
- City
- Country
- Proof of identity
Contact Forms
When you contact us without registering, we collect:
- Full name
- Email address
- Any additional information you voluntarily provide in the message
Payment Records & Receipt Uploads
For financial record-keeping and verification, we collect:
- Uploaded bank transfer receipt files
- Invoice ID
- Payment amount and date
- Payment method type
- Payment status
- Reference number
- Receipt upload timestamp
Payment Gateway Information
Online payments are processed by third-party payment providers. Inez does not store or process:
- Card numbers
- CVV (Card Verification Value)
- Expiration dates
- Full bank account numbers
We only receive:
- Transaction ID
- Payment approval or failure status
- Card type used
- Payment timestamp
Security & Login Data
To support security monitoring and fraud prevention, we collect:
- IP address for successful and failed login attempts
- Login timestamps
- Username or email used during authentication attempts
At this time, we do not collect device metadata or browser information. This may change as the platform evolves.
Cookies
We use cookies to support essential platform functionality.
Currently:
- Essential and functional cookies are used
- No analytics cookies are in use
- No marketing or advertising cookies are in use
Analytics or marketing cookies may be introduced in the future. This policy will be updated accordingly.
How We Use Personal Data
We use personal data to:
- Create and manage user and tenant accounts
- Process rental applications and agreements
- Verify identity and documentation
- Process payments and maintain financial records
- Respond to inquiries and support requests
- Monitor security and prevent fraud
- Comply with legal and regulatory obligations
Data Sharing & Disclosure
We only share personal data where lawful and necessary, including with:
- Banks and payment processors
- IT and hosting service providers
- Email and communication service providers
- Government authorities or regulators where legally required
We do not sell personal data.
Data Retention
Personal data is retained:
- For as long as accounts remain active or
- As required for legal, regulatory, financial, or audit purposes
Data may be retained after account termination where required by law.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal data against:
- Unauthorized access
- Loss
- Misuse
- Alteration or disclosure
However, no system is completely secure, and we cannot guarantee absolute security.
User Responsibilities
Users are responsible for:
- Maintaining the confidentiality of login credentials
- Ensuring uploaded documents are accurate and lawful
- Not sharing account access with unauthorized persons
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
International Data Access
Our Services are intended for use within Barbados only. Data is processed in accordance with applicable Barbadian laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will become effective once published.
Continued use of our Services constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at: